Shipping policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At eggchairs, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across New Zealand and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

At Egg Chairs, we are committed to offering transparent and fair shipping rates across New Zealand. Our shipping fees vary by region to reflect actual delivery and logistics costs. Below is a breakdown of the standard charges:

• Auckland – NZ$39.00
  
  
• Gisborne, Hawke’s Bay, Taranaki, Bay of Plenty, Manawatū-Whanganui, Northland, Waikato, Wellington – NZ$129.00
  
  
• Canterbury, Chatham Islands, Marlborough, Nelson, Otago, Southland, Tasman, West Coast – NZ$299.00
  
  

We strive to ensure reliable and timely delivery throughout New Zealand. Shipping charges are automatically calculated and displayed at checkout based on your selected destination.

For any questions regarding delivery fees or shipping policies, please feel free to contact our support team at support@eggchairs.co.nz 

Local Pickup Option

Pickup is available at our Kelston, Auckland warehouse.

Address: 29D Cartwright Road, Kelston, Auckland 0602, New Zealand

Availability: Usually ready in 2–4 business days

Customers will be notified via email when their order is ready for pickup.

If you prefer local pickup instead of shipping, please select the “Pick up” option during checkout.

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of a credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for New Zealand:

Handling time - 1-2 Business Days (Monday to Friday)

Transit time - 2-4 Business Days (Monday to Friday)

Order Cut Off Time- 5.00 PM

Time Zone: (GMT+12:00) New Zealand Standard Time (Auckland)

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1-2 business days (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email support@eggchairs.co.nz with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Which carriers do you ship with?

We utilize several trusted carriers for shipping within New Zealand, including but not limited to Courier info. For orders of significant value, our carriers may require a signature upon delivery to ensure safe and secure receipt.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email at support@eggchairs.co.nz and we will assist you from there.

Once an order has been submitted, you will be provided order status and shipping information and receive email once your order has been shipped. If you haven't received an email after 7 business days, please email at support@eggchairs.co.nz and we will assist you from there.

Contact Info:

Egg Chairs NZ

Address: 29D Cartwright Road, Kelston, Auckland 0602, New Zealand

Phone Number: +64 9 884 0257

Email: support@eggchairs.co.nz

Business Hours: Monday -Friday, 9:00 AM to 5:00 PM (NZST)